Privacy Policy for SweetDuet Foods

Last Updated: 30/03/2025

SweetDuet Foods (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website www.sweetduet.in, make purchases, or interact with our services. By accessing our website or using our services, you agree to the terms outlined in this policy.

Information We Collect

We collect various types of information to provide and improve our services. Personal information includes your name, email address, phone number, shipping and billing addresses, payment details (processed securely through payment gateways), order history, and account credentials for registered users. We also gather non-personal information such as your browser type, device information, IP address, and website usage data through cookies and tracking technologies. This helps us enhance your browsing experience and improve our website functionality.

Methods of Data Collection

We collect information through multiple channels. You provide data directly when placing orders, creating accounts, or contacting our customer service. Automated technologies like cookies and server logs collect information about your interactions with our website. Additionally, we may receive data from third parties such as payment processors and delivery partners to complete transactions and fulfill orders efficiently.

Purpose of Data Collection and Usage

We use your information for legitimate business purposes. Primarily, we process your data to fulfill orders, provide customer support, and communicate about your purchases. We may use your contact information to send marketing communications, but only with your explicit consent. Your data helps us improve our website, products, and services through analytics and reporting. We also process information to comply with legal obligations and prevent fraudulent activities.

Data Sharing and Disclosure

We may share your information with trusted third parties to provide our services effectively. Payment processors handle transactions securely, while logistics partners manage order deliveries. Marketing platforms may assist in promotional activities, but only if you’ve consented to such communications. We disclose information when required by law or to protect our rights and the safety of others. All third parties are contractually obligated to maintain confidentiality and security of your data.

Data Security Measures

We implement robust security measures to protect your personal information. Our website uses SSL encryption to secure data transmission, and we store information on secure servers with restricted access. Regular security assessments and employee training ensure ongoing protection of your data. While we strive to maintain high security standards, no online platform can guarantee absolute security, and we encourage users to take precautions when sharing personal information.

Data Retention Policy

We retain personal data only as long as necessary. For active customers, we maintain records throughout our business relationship. Order details are stored to comply with tax and commercial laws, while marketing data is retained until you withdraw consent. You may request deletion of your data, subject to legal obligations that require us to retain certain information.

Your Rights and Choices

You have several rights regarding your personal data. You may access, correct, or update your information at any time. If you no longer wish to receive marketing communications, you can withdraw consent or unsubscribe. You may also request deletion of your data, though certain legal or operational requirements may prevent immediate removal. To exercise these rights, please contact us at contact@sweetduet.in.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience. Essential cookies ensure proper website operation, while analytics cookies help us understand user behavior and improve our services. Marketing cookies personalize advertisements, but we only enable these with your consent. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website performance.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage users to review their privacy policies before providing any personal information, as our Privacy Policy applies solely to SweetDuet Foods.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant modifications will be communicated through our website or direct notifications. Continued use of our services after such changes constitutes acceptance of the updated policy.

Grievance Redressal

For any privacy-related concerns or questions, please contact our Nodal Officer: Policherla Shahanaz at SweetDuet Foods, 8-3-166/5/2/F211, Erragadda, Circle 20, Hyderabad. You may reach us via email at contact@sweetduet.in or by phone at +91 93919 51384. We are committed to addressing your concerns promptly and transparently.

Governing Law

This Privacy Policy is governed by Indian laws, including the Information Technology Act, 2000, and its amendments. For international users, we adhere to applicable data protection regulations. By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

© 2025 SweetDuet Foods. All Rights Reserved.