Return and Refund

Return and Refund Policy for SweetDuet Foods

Last Updated: 30/03/2025

At SweetDuet Foods, we take pride in offering high-quality food products and ensuring complete customer satisfaction. Please review our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns & Refunds
We accept returns and provide refunds under the following circumstances:

Damaged/Defective Products: If you receive damaged, spoiled, or defective items

Incorrect Items: If you receive wrong products different from what you ordered

Quality Issues: If products fail to meet quality standards upon delivery

Note: We do not accept returns due to change of mind or personal taste preferences.

2. Return Process
To initiate a return:

Provide:

Order number

Photos/videos of the damaged/incorrect product

Detailed description of the issue

Wait for Approval: Our team will review your request within 24-48 hours

3. Refund Options
Approved refunds will be processed as:

Full Refund: For damaged/incorrect items (including shipping charges)

Partial Refund: For partially affected orders

Processing Time: 5-7 business days after return approval

4. Shipping Returns
For eligible returns:

We will email you a return shipping label if required

Products must be returned in original packaging

Return shipping costs will be borne by us for valid claims

5. Returns:
We have a 2-day return policy, which means you have 24 – 48 Hours days after receiving your item to request a return. Once the return product is received it will be inspected and the return will be approved within 2 days

6. Refund:
you’ll be automatically refunded on your original payment method within 5-7 business days

Contact Us
For any return/refund queries:
SweetDuet Foods
Email: contact@sweetduet.in
Phone: +91 93919 51384
Business Hours: 9 AM – 6 PM (Mon-Sat)

We reserve the right to modify this policy at any time. Customers will be subject to the policy in effect at the time of their purchase.

Stay Connected With Us for Sweet
Experiences and Lasting Relationships

Connect with SweetDuet for all your sweet cravings, bulk orders, or business collaborations. Whether you need personalized hampers, festive assortments, or authentic sweets for retail, we are here to assist you. Our team is dedicated to providing the finest handcrafted sweets with exceptional service.