Terms and Conditions for SweetDuet Foods

Last Updated: 30/03/2025

Welcome to SweetDuet Foods (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website www.sweetduet.in and all related services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Terms

SweetDuet Foods operates as an online platform for ordering food products. These terms apply to all visitors, users, and customers. We reserve the right to modify these terms at any time, with changes becoming effective immediately upon posting.

2. Account Registration

To place orders, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Provide accurate and complete information during registration.

3. Ordering and Payments

All orders are subject to product availability.

Prices are listed in INR and are subject to change without notice.

We accept various payment methods, all processed securely through third-party gateways.

You agree to provide current and accurate payment information.

4. Shipping and Delivery

Delivery times are estimates and not guaranteed.

Risk of loss passes to you upon delivery.

Additional charges (e.g., shipping fees) will be displayed at checkout.

5. Cancellations and Refunds

Orders can be canceled before shipment. Contact us immediately for cancellations.

Refunds are processed according to our Refund Policy and may take 7-10 business days.

We are not liable for delays in refund processing by banks or payment providers.

6. Product Descriptions

We strive for accuracy in product descriptions but do not warrant that all descriptions are entirely error-free. Colors and packaging may vary slightly from website images.

7. User Conduct

You agree not to:

Use our website for unlawful purposes.

Attempt to gain unauthorized access to our systems.

Post false, misleading, or harmful content.

8. Intellectual Property

All content on our website (logos, text, images) is our property and protected by copyright laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

SweetDuet Foods is not liable for:

Indirect, incidental, or consequential damages.

Errors or interruptions in website operation.

Third-party actions affecting your use of our services.

10. Indemnification

You agree to indemnify us against any claims arising from your misuse of our website or violation of these terms.

11. Governing Law

These terms are governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of courts in Hyderabad.

12. Contact Information

For questions about these Terms and Conditions, contact:
SweetDuet Foods
8-3-166/5/2/F211, Erragadda, Hyderabad
Email: contact@sweetduet.in
Phone: +91 93919 51384

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

© 2025 SweetDuet Foods. All Rights Reserved.